Frequently Asked Questions
1. What products do you sell?
We currently specialize in premium luggage covers designed to protect your suitcase while expressing your personal travel style. Our covers are thoughtfully designed for durability, ease of use, and visual distinction.
2. Are your luggage covers suitable for air travel?
Yes. Our luggage covers are designed specifically for air travel, helping protect your suitcase from scratches, scuffs, and wear while making it easy to identify at baggage claim.
3. What sizes are available?
Our luggage covers are available in multiple sizes to fit most standard suitcases, including carry-on, medium, and large checked luggage. Exact sizing details are listed on each product page.
4. Are the luggage covers stretchable?
Yes. All of our luggage covers are made from high-quality stretch fabric to ensure a snug fit and easy installation while allowing access to handles and wheels.
5. How do I choose the correct size?
Please refer to the size guide on each product page and measure your suitcase before ordering. If you’re unsure, feel free to contact us—we’re happy to help you choose the right fit.
6. Do you offer Cash on Delivery (COD)?
No. At this time, we do not offer Cash on Delivery. All orders must be paid for at checkout using the available secure payment methods.
7. How long does shipping take?
Orders typically arrive within 3–7 business days, depending on your location in the United States. You’ll receive tracking information once your order ships.
8. Do you offer free shipping?
Yes. We currently offer free shipping when you purchase two or more luggage covers. Any additional promotions will be clearly noted on the website.
9. Can I return or exchange a product?
We do not accept returns or exchanges unless the item arrives damaged or incorrect.
If there’s an issue with your order, please contact us within 7 days of delivery so we can make it right. Full details are available in our Refund Policy.
10. How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.
11. How can I contact customer support?
You can reach us anytime at info@sojournalista.com. We aim to respond promptly and thoughtfully — just like we travel.